SHIPPING/FAQs
ABOUT THE SHIPPING PROCESS:
Most items are made to order, so it is important that you give your package up to (but not more than) 2 weeks for delivery for all items not marked *pre-order*. For items that are marked as Pre-Order, please note there could be a 3-4 week production time before you item ships to you. Often, you may not automatically receive tracking information for your order. However, tracking information IS available upon request for all Domestic orders, and if you wish to request your tracking number/information you can email artbykashmir@gmail.com or send a message through the contact page and i'll be more than happy to get that to you! Tracking information may not be available for all international orders or APO/FPO addresses. It's hard for me to manually send tracking information to everyone who orders at this time. Thanks for understanding :) If you believe your order is taking longer than it should be (you placed an order more than two weeks ago and it has not yet arrived or more than 4 weeks ago and have not received tracking information) please be sure to contact.
FAQ's
I gave you the wrong address with my order, what should I do?
Please email me the correct address as soon as you can to artbykashmir@gmail.com. There is normally a 2-5 day window before your order ships to make changes. Please note, once your order has shipped I can not change the shipping address nor am I responsible for packages sent to the wrong address as no fault of my own.
My item(s) does not fit and/or I am not satisfied with my item(s). What is your return policy?
I do not accept returns unless your order was received damaged, however I do accept exchanges or can issue you a store credit. In the event that you are not satisfied with your order, I'll be more than happy to swap out sizes and/or items for you, or provide you with a store credit that does not expire, so you can use it in the future. If your item was received and was damaged upon arrival, I'll be more than happy to either refund you if you'd like to send that item back, or exchange your item.
I placed an order with you, but I need to cancel it.
If your order has not been shipped, I am able to cancel your order and refund you your money. However, if your order has already been shipped, you will have to return your items to me upon receiving them and can then receive a store credit or exchange those items for something else.
I have not received tracking info for my order, has my order shipped?
Many times, you will not automatically receive tracking info. However, that does not mean tracking information for your order is not available. Please email artbykashmir@gmail.com with your name and order number, and i'll be more than happy to provide tracking information to you once your order has shipped!
Payment
KashmirVIII accepts all payments via Paypal. Please note, this does NOT mean you have to have a paypal account in order to purchase. You will receive a payment receipt after your order is completed. If you have issues checking out please email artbykashmir@gmail.com and I may be able to tell you why your payment may not be processing.
The item I want is out of stock, will it be back soon?
If an item is going to be gone for good, I normally take it down from the website. If something is sold out, it should be back within two weeks of it being sold out. These items mostly include: coasters, bibs and socks.
I am purchasing for a friend and I don't want them to know how much I paid.
Orders do not come with any papers or packaging slips that include prices of the items purchased. Your confirmation email has this information if you would like it for your own keeping, but if you're sending something to a friend, dont worry - they won't know how much you paid.
I see that you live in Atlanta, can I order online and pick up my purchase?
Because many of my items are both printed and shipped directly from my manufacturer, I may not always have a huge selection of product on hand. However, I do at times have a random selection of goodies at my disposal. If you're looking for a certain item and need it right away, you can email me at artbykashmir@gmail.com or use the contact page of the site, to find out exactly what I have that you can pick up that day or within days of your order.
Do you have wholesale pricing?
Yes! I do wholesale pricing as well. For a price list, email artbykashmir@gmail.com with what item(s) and the quantity of said item(s) you would like to buy.